Frequently Asked Questions

Got questions? We’ve compiled a list of the most frequently asked questions to help you better understand the services we offer at Saddle & Soul Equine Centre. If you can’t find what you’re looking for, don’t hesitate to get in touch!

General Information

1. What is Saddle & Soul Equine Centre?
Saddle & Soul Equine Centre is a heart-centred equine facility dedicated to supporting horses and humans through holistic care, education, and transformative equine experiences.

2. Where are you located?
76 Dulguigan Rd, Dulguigan NSW. We are conveniently located 5 minutes from Murwillumbah in the Northern Rivers region of NSW, and 20 minutes from the Queensland border.

3. What are your operating hours?
We operate by appointment to ensure personalised attention for each client. Our typical hours are: Monday to Sunday: 8:00 AM – 7:00 PM

Please note that these hours may vary based on scheduled sessions and availability. We recommend contacting us to confirm availability for your desired time.

4. Do you offer services for people who don’t own a horse?
Yes! We provide a range of experiences for people who simply love horses, including grooming sessions, groundwork, connection experiences, and equine-assisted support.

5. Is the centre open to the public?
Our services are by appointment only to ensure the best experience for both horses and humans.

Please contact us to arrange your visit.

Horse Experiences & Education

6. What kind of experiences can I have with the horses?
We offer a variety of experiences, including groundwork, bonding sessions, guided interaction, pony rides for children, and equine-assisted support. Please see our extensive list here.

7. Do I need prior experience with horses?
No prior horse experience is necessary. Our programs are designed to accommodate individuals at all levels, from beginners to experienced riders. We tailor each session to meet your current skill level and personal goals.

8. What should I wear when attending an equine experience?

For your safety and comfort, we recommend wearing:
Long pants: Preferably riding pants or comfortable jeans.
Closed-toe shoes: Sturdy, closed toe footwear
Helmet: We provide certified riding helmets for all riders, or bring your own if you have one.
Comfortable clothing: Dress appropriately for the weather conditions.

9. Are your equine experiences suitable for children?
Yes! We offer age-appropriate sessions for children, including pony rides, grooming experiences, and horse connection activities.

10. Do you offer riding lessons?
Yes, we offer lessons for beginner children, teens and adults and lessons for intermediate and experienced riders with our specialist coaches.

11. Can I bring my own horse to my lesson?

Definitely! We encourage this, so that our instructors and coaches can support your relationship with your horse.

12. Can I visit the facility before committing to a program?

Absolutely! We encourage prospective clients to visit our facility to meet our team, see our horses, and tour our facilities. Please contact us to schedule a visit.

Agistment & Horse Care

13. What is agistment and do you offer it?
Agistment refers to the boarding and daily management of your horse/s at our facility. At Saddle & Soul Equine Centre, we offer premium full-care agistment, focusing on holistic care and wellbeing. We also offer additional services such as specialised nutrition plans, rehabilitation programs, and groundwork or handling sessions for an additional fee.

14. Do you offer horse care for owners going away on holiday?
Yes! We welcome short term and long term stays with us.

15. Do you offer horse care for owners going away on holiday?

Yes! We welcome short term and long term stays with us.

16. Do you accept retired or special-needs horses for agistment?
Yes! We welcome horses of all ages and needs and can provide individualised care plans.

17. Can I visit my agisted horse anytime?
Yes, during our hours of operation.

18. Do you offer racehorse / thoroughbred spelling at your facility?

Yes, Tweed Valley Equine Centre was run predominantly as a thoroughbred spelling facility for many years, and we have continued the arrangement with trainers to offer high-quality spelling for thoroughbreds of all ages, ensuring these equine athletes rest, recuperate and return to training in excellent condition.

Equine Wellness & Healing

19. What kind of equine wellness services do you offer?
We provide a range of holistic services, including nutrition support, herbal and natural remedies, rehabilitation programs, and bodywork sessions.

20. Do you offer rehabilitation for injured or recovering horses?
Yes, in conjunction with your veterinarian, we offer rehabilitation programs tailored to your horse’s needs, including physical and emotional support.

21. Can you help with horses that have emotional trauma or behavioural challenges?
Yes, we specialise in supporting horses through trauma recovery and emotional balance using natural and holistic methods.

Equine-Assisted Support

22. What is equine-assisted support?
Equine-assisted support is our form of Equine Assisted Learning (EAL) - a guided experience that helps individuals develop confidence, emotional resilience, and personal growth through interactions with horses.

23. Who can benefit from equine-assisted support?
This is beneficial for children, teenagers, adults, teams and corporate groups looking for personal development, confidence building, or emotional healing.

24. Do you offer programs for children with special needs?
Yes, we provide customised equine-assisted support sessions for neurodiverse children, including those with ADHD, autism, and anxiety. Please contact us to enquire - we are committed to providing a welcoming and supportive environment for all children.

Facilities, Booking & Payments

25. Do you offer arena hire?
Yes, our facilities are available for hire for private use by individuals, groups, coaches and workshop facilitators.

26. How do I contact you to book my horse for agistment or care, or for a session?
Booking a session is easy! You can:

Call or message us on 0407 570 950
Email us at info@saddleandsoulequine.com.au
Use our contact form

Please provide details about the service you're interested in, your preferred dates and times, and any relevant information about your horse (if applicable).

27. What payment methods do you accept?
We accept the following payment methods:

Credit and debit cards: Visa & MasterCard.
Bank transfers: Details provided upon request.
Cash: Accepted for in-person payments.

Payment is due at the time of booking for all services.

28. What is your cancellation policy?
We understand that plans can change. If you need to cancel or reschedule a session, please provide at least 24 hours' notice. Cancellations made within 24 hours will incur a 50% cancellation fee. People who don’t turn up for sessions will forfeit the full cost of the session.

29. Do you offer gift vouchers?
Yes, gift vouchers are available for our equine experiences and wellness services.

Other

30. What if I’m afraid of horses but want to connect with them?
We specialise in gentle, confidence-building interactions that help people feel safe and comfortable around horses. We can support people who are working on overcoming horse phobias.

31. Can I volunteer at Saddle & Soul Equine Centre?
We sometimes accept volunteers—please reach out to discuss opportunities.

32. Are you insured?

Yes, our centre is fully insured for all services we offer.