Privacy Policy

Saddle & Soul Equine Services Pty Ltd t/as Saddle & Soul Equine Centre
Effective Date: 10 March 2025

1. Introduction
Saddle & Soul Equine Services Pty Ltd t/as Saddle & Soul Equine Centre ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth).

2. Information We Collect
We may collect the following types of personal information:

Name
Contact details (phone number, email address, postal address)
Payment details for services
Emergency contact information
Health or medical information relevant to equine services
Any other information you provide to us directly or indirectly through our website, social media, or communication channels

3. How We Collect Information
We collect personal information in the following ways:

When you make a booking for our services
When you contact us via phone, email, or social media
When you sign up for newsletters or promotions
When you visit our website
From third parties where applicable, with your consent

4. How We Use Your Information
We use your personal information for the following purposes:

To provide equine services and manage bookings
To communicate with you regarding our services, promotions, and updates
To process payments and issue invoices
To ensure the safety and well-being of you and your horse
To comply with legal obligations
To improve our services and website

5. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure data storage, password-protected systems, and limiting access to personal information to authorised personnel only.

6. Sharing of Information
We do not sell or rent your personal information. However, we may share your personal information with:

Third-party service providers (e.g., payment processors, website hosting)
Legal or regulatory authorities where required by law
Emergency personnel if required for your safety

7. Cookies & Website Analytics
Our website may use cookies and analytics tools to enhance user experience and monitor website performance. You can manage cookie preferences through your browser settings.

8. Your Rights & Choices
You have the right to:

Access, update, or correct your personal information
Request the deletion of your personal information (subject to legal requirements)
Opt-out of marketing communications at any time

To exercise these rights, please contact us using the details provided below.

9. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us: Saddle & Soul Equine Centre
76 Dulguigan Road, Dulguigan NSW 2484
Tel: 0407 570 950
Email: info@saddleandsoulequine.com.au

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

Last Updated: 10 March 2025