General Disclaimer
The services provided by Saddle & Soul Equine Centre are educational, experiential and supportive in nature.
We do not provide medical, psychological, psychiatric or therapeutic services. Our sessions, including “Equine-Assisted Connection” and ground-based equine interaction, are not a substitute for professional medical or mental health treatment.
Participants are responsible for seeking appropriate professional advice where required.
All horse-related activities involve inherent risks. While we take reasonable care to maintain safety, horses are large animals with independent behaviour and unpredictable reactions.
Participation and entry to our property is entirely at your own risk.
By engaging with our services and entering our property, you acknowledge and accept these risks.
Privacy Policy
Saddle & Soul Equine Centre
Last Updated: 24th February 2026
Saddle & Soul Equine Centre (“we”, “our”, “us”) is committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This policy outlines how we collect, use, store and protect your personal information.
1. Information We Collect
We may collect:
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Full name
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Email address
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Phone number
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Address
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Emergency contact details
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Health or relevant medical information (where voluntarily provided)
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Horse details (for rehabilitation or coaching services)
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Booking and payment details
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Website usage data (via cookies/analytics)
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Information for completion & signing of our Risk Waiver.
We only collect information necessary to provide our services.
2. How We Collect Information
Information may be collected when you:
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Submit an enquiry form
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Make a booking
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Complete a waiver or intake form
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Subscribe to updates
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Communicate with us via email or phone
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Visit our website
3. How We Use Your Information
Your information may be used to:
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Provide services
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Process bookings and payments
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Communicate with you
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Manage safety and risk
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Maintain internal records
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Improve our services
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Comply with legal & insurance obligations
We do not sell or share your information with third parties for marketing purposes.
4. Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored securely via encrypted digital systems and/or secure physical records.
5. Disclosure of Information
We may disclose personal information:
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To veterinary & equine health professionals (with consent)
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To emergency services if required
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Where required by law
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To insurers in the event of a claim
6. Access & Correction
You may request access to or correction of your personal information at any time by contacting us.
7. Website Analytics & Cookies
Our website may use cookies and third-party analytics tools to improve functionality and user experience.
8. Contact Us
If you have questions regarding this policy, please contact:
Saddle & Soul Equine Centre
info@saddleandsoulequine.com.au
Glenrowan, Victoria